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If you reach out to us via our service management portal or by mail to you can expect to get an initial response within the following time periods.:

  • For bugs with highest priority: 4h 4h

  • For bugs with second highest priority: 6h 6h

  • For all other requests: 8h 8h

Time to resolution

You can expect that your request will be resolved within the following time periods:

  • For requests with highest priority: 24h

  • For requests of type “Technical support”: 48h

  • For all other requests: 72h