On this page we provide the SLAs we target to achieve when working on customer requests in our Service Management
All times are valid within our support hours: Monday - Friday, 9:00 - 19:00 CET
Time to first response
If you reach out to us via our service management portal or by mail to firstname.lastname@example.org you can expect to get an initial response within the following time periods.
For bugs with highest priority: 4h
For bugs with second highest priority: 6h
For all other requests: 8h