On this page we provide the SLAs we target to achieve when working on customer requests in our Service Management

All times are valid within our support hours: Monday - Friday, 9:00 - 19:00 CET

Time to first response

If you reach out to us via our service management portal or by mail to support@ij-solutions.atlassian.net you can expect to get an initial response within the following time periods:

Time to resolution

You can expect that your request will be resolved within the following time periods: