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If you reach out to us via our service management portal or by mail to support@ij-solutions.atlassian.net you can expect to get an initial response within the following time periods.:
For bugs with highest priority: 4h 4h
For bugs with second highest priority: 6h 6h
For all other requests: 8h 8h
Time to resolution
You can expect that your request will be resolved within the following time periods:
For requests with highest priority: 24h
For requests of type “Technical support”: 48h
For all other requests: 72h